What happens if I'm not at home for my delivery?

Delivery by our riders in London

Upon placing your order, we offer the option to let us know of a safe place or if we can leave it with a neighbour, and the riders will seek to follow your notes and requests. If you've not been able to highlight a safe place ahead of time, you can contact the rider when they start delivery on your order. To try and do our best to deliver successfully, we ask our riders to call or text for advice on delivering your items.

We also send an email the day before, and you can feel free to email us and ask for a different delivery day.

If a successful delivery is not possible we will attempt to deliver the order at a later date.

Delivery by DPD

Our deliveries are sent for next day delivery, and as soon as we submit the item to be sent you'll receive communications from DPD. You can manage your delivery directly with them via their emails and tracking links.